Changes to SMS Text Messaging at Lawley Professional Insurance Services

At Lawley Professional Insurance Services, we’re always looking for ways to enhance your experience and streamline how we support you.

As part of ongoing improvements to our communication systems, our SMS texting feature will be discontinued starting April 1st.

Learn More about this change with some FAQ’s below:

Why is the SMS texting feature being discontinued?

We are updating and refining our communication systems. As part of this process, SMS messaging is being paused. This allows us to evaluate better tools and ensure that any communication method we offer meets our standards for reliability and security.

Is this change permanent?

Not necessarily. Text messaging may return in the future as new technology options become available. We will share updates as soon as there is new information.

How can I contact you now that SMS is unavailable?

You can reach our team directly by phone or email:

• Phone: (813) 963‑6701
• Email: info@proinsuranceflorida.com These channels remain the fastest and most reliable ways to get assistance.

Will this affect my policy or coverage?

No. This update only affects one communication method. Your policy, coverage, and access to support remain exactly the same.

What types of services can I still get help with?

Everything you’re used to. Our team continues to assist with:

• Policy changes and updates
• Certificates of insurance
• ID cards
• Billing questions
• Claims support
• General service needs

Will response times change without SMS?

No. Our team is committed to maintaining prompt, attentive service. You can expect the same level of responsiveness you’ve always received.

Can I still receive reminders or updates?

Yes. While SMS will no longer be used, we will continue to communicate through phone and email. If you’d like to update your preferred contact method, our team can help.

What if I previously relied on text messages for quick questions?

We understand that SMS was convenient for many clients. Our team is ready to support you directly by phone or email, and we’ll continue to make communication as easy and efficient as possible.